Home Timepieces Trade-In Blog About FAQ Contact
Help Center

Frequently Asked
Questions

Authenticity and transparency are at the foundation of everything we do. Every timepiece offered undergoes a careful inspection and authentication process prior to being listed for sale. Our collection may include both new and pre-owned luxury timepieces, with each listing clearly outlining condition, included accessories, and relevant details such as original box, warranty card, manuals, extra links, or service documentation when available. We strive to accurately represent every timepiece and are happy to provide additional photographs or videos upon request to help you purchase with confidence.
We aim to make the purchasing experience secure, transparent, and seamless. Accepted payment methods may include bank wire transfers and credit cards where applicable for our established customers. While our watches are competitively priced based on market value, rarity, condition, and completeness, reasonable offers may be considered on select pieces. Applicable sales tax is calculated based on the shipping destination and governing regulations.
All of our shipments are fully insured. We adhere to the most strict industry levels of quality and security for both inbound and outbound shipments. Once your purchase is confirmed, we will share specific instructions and tracking details so you can follow your timepiece every step of the way.
Looking to sell, trade, or source a specific piece? Our trade-in program is designed to make transitioning into your next timepiece seamless and rewarding. We offer fair, market-based evaluations on qualifying watches. If you are searching for something specific, our personalized sourcing service gives you access to rare and hard-to-find pieces.
Every timepiece is backed by The Aurora Collection. We stand behind everything we sell and are committed to delivering a seamless, high-quality buying experience. For details on warranty coverage and return eligibility on a specific piece, please reach out to our team.
We are always available to assist. Whether you would like to schedule a video call to view a piece in detail, request additional information, or discuss a trade, feel free to reach out. You can contact us at info@auroracollectionboutique.com or +1 (321) 576-3515.